Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Support@cleverny.com. Please note that returns will need to be sent to the following address: Jl. Mulawarman Selatan No. 02 Kramas, Tembalang, Semarang, Central Java 50266, Indonesia
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at Support@cleverny.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Please note that we do not accept any warranty requests if:
1. The buyer made an error in ordering goods such as choosing the wrong type or model of goods, for that we ask you to re-check the order details before making payment
2. Errors in writing the shipping address, because it is very risky the goods will not reach their destination and even get lost in shipping. For that we ask you to write down the complete and correct address.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Support@cleverny.com.