Cleverny are committed to quality products and gaining your highest satisfaction. We welcome feedback, both positive and negative as this will help us provide a better service and product in the future. If we are not aware of a problem we cannot rectify it
All of our products have gone through a strict quality control process from our team so as to support a better shopping experience because we only send quality products, we also pay attention to how to package orders so as to minimize package damage when shipping via courier.
Important Points and Procedure for a warranty claim
Our refunds and exchanges are only eligible for:
Point 1 - Defective and/or damaged prints and materials.
if you find a damaged item, we ask you to calm down, all products that we have sent will be guaranteed if the error comes from us.
Warranty claim procedure
1. Send us a chat via email to email@example.com by attaching photo evidence of damaged or incorrectly sent items.
2. We will check the evidence you have sent, (Response will be processed max 24 hours after the proof is sent) .
3. After finishing checking the evidence, we will provide feedback notification of approval or rejection of your claim.
4. We will respond by offering an offer to resend the goods or refund after receiving confirmation from you on our offer to resolve the problem.
Point 2 - Goods or packages are lost and late in delivery.
Buyers will still get a guarantee if the package is lost or late in delivery. Our policy is valid for 40 days. If 40 days have passed since your purchase and you have not received your order, we will issue a 100% full refund.
Warranty claim procedure
1. Send us a chat via email to firstname.lastname@example.org
2. We will check your order, (Response will be processed max 24 hours after the email is sent) .
3. We will feedback you by offering a full refund after checking your order.
Please note that we do not accept any warranty requests if:
1. The buyer made an error in ordering goods such as choosing the wrong type or model of goods, for that we ask you to re-check the order details before making payment
2. Errors in writing the shipping address, because it is very risky the goods will not reach their destination and even get lost in shipping. For that we ask you to write down the complete and correct address.
By using our services, it means that you agree that you are fully aware of and committed to all actions and transactions that you make through our site. for that the Buyer cannot cancel the order max. 1 hour after payment.
We write all of the above for the sake of a safe and satisfying shopping experience, and do not intend to corner anyone. If there are other problems, don't hesitate to contact us.
SUPPORT : 24/7-
Email : email@example.com or by Click Link
Phone : +6281328142925
Address : Jl Mulawarman Selatan Shop House Office No.01 RT.01 RW.03 Kramas, Tembalang 50278, Semarang City. Indonesia